Compassionate Care When You Need It Most
Guiding You Through Life's Most Difficult Moments
Comprehensive Support for Families
Jaime Hailstone Funeral Care offers a wide range of services to assist families during their time of need. From initial consultations to personalised funeral arrangements, our dedicated team is here to ensure every detail is handled with care. We provide guidance on legal documentation, funeral planning, and emotional support, ensuring you are never alone in this journey.
Our services extend beyond traditional funerals, offering options for cremations, burials, and memorial services that honor your loved one’s life. We understand the importance of cultural and personal preferences, and our team is committed to accommodating your unique needs. Trust us to provide a comforting presence and professional expertise every step of the way.
Immediate Steps to Take When Someone Passes Away
Understanding what to do when a loved one passes can ease the burden during this challenging time. Here are the essential steps to follow:
1
When Someone Passes Away: Home or Nursing Home
In moments of loss, the first step is to reach out to the General Practitioner, Hospital Doctor or Registered Nurse. Once they have certified the death, and they’ve confirmed the cause of death, they’ll provide the necessary Medical Certificate of Cause of Death (MCCD). If the person passed away in a nursing home, their staff would coordinate with the doctor. You will need to arrange collection of the certificate from the Doctor’s office.
After informing the Doctor, contact us at Jaime Hailstone Funeral Care to make arrangements to gently transfer your loved one into our care, (day or night).
2
When Loss Occurs in a Hospital
In the event of a hospital passing, the Bereavement Services Department will extend a compassionate hand. They’ll facilitate the issuance of the Medical Certificate of Death through a doctor.
We understand this is a time of great emotion. Reach out to Jaime Hailstone Funeral Care, and we’ll be honoured to meet with you, discussing funeral arrangements and the process of gently bringing your loved one into our care.
3
In Case of Unexpected Death
When life takes an unexpected turn, involving the coroner (in England and Wales) or Procurator Fiscal (in Scotland) is customary. Whether due to a lack of recent doctor visits or other circumstances, these officials are notified by the attending emergency personnel / Doctor.
Is a post-mortem required? The coroner might want to do a post-mortem examination to better understand what happened and find out the exact reason for someone’s passing. If this happens, someone will discuss it with you.
Connect with us, Jaime Hailstone Funeral Care, promptly. We’re well-versed in such situations and can guide you through the procedures while communicating with the coroner’s office to ensure a smooth process.
Collecting the Vital Document
All deaths are referred to the Coroner or Medical Examiner’s Office for review. Medical examiners are required in law to review every death in England and Wales that is not investigated by a coroner.
Once the ME has completed their review and countersign the new version of the Medical Certificate and notified the registrar, the medical certificate is forwarded for registration. The Coroner or Medical Examiner will notify the family when this has been completed, so that an appointment to register the death can be booked.
To Contact the Bereavement Services departments
University Hospital (UHCW Coventry)
Bereavement Services Department
024 7696 5835 or 024 7696 5838
between 9.30am and 4.00pm on weekdays (excluding public holidays)
Hospital of St Cross (Rugby)
Call Bereavement Services Department
01788 663748
Between 9.00am and 5.00pm on weekdays (excluding public holidays).
Guidance in Times of Loss
Registration of a Death
When faced with the passing of a loved one, timely arrangements are key. It is a legal requirement to register a death within five calendar days of the Coroner or Medical Examiner sending the relevant paperwork to the Registration Office.
For a smooth process, visit the local register office where the passing occurred. This simple step will ensure swift document delivery and avoid any delays in the funeral arrangements.
You must attend a death registration appointment in person. Registering the death itself takes approximately half-hour, typically requiring an appointment set in advance.
In most cases, close relatives or executors handle the registration. Only when relatives are unavailable does the registrar permit others to take on this responsibility.
Gather the following documents for a seamless registration:
- Doctor-signed medical certificate indicating the cause of death.
- If available: birth certificate, NHS medical card, and marriage certificate
Key information for the registrar includes:
- Date and place of death.
- Full name, including maiden name if applicable.
- Date and place of birth.
- Occupation.
- Last known address.
- Spouse’s name, birthdate, and occupation.
- Receipt of state pension or other benefits.
After registration, you’ll receive a useful booklet containing:
- Registrar’s Certificate for Burial or Cremation (the green form) – hand this to the Funeral Director
- Certified Copy of the Register of Deaths entry (the white form) – sometimes called the ‘Death Certificate,’ essential for official matters like closing accounts, pensions, or insurance claims. (It is advised that you obtain at least two copies of this certificate, which are £12.50 each.)
- Notification/Registration of Death BD8 – required for work and pension purposes.
Should a post-mortem examination occur, expect documents from the coroner within four to five days. This process may slightly delay funeral arrangements.
Rugby Register Office
5 Bloxham Place,
Rugby,
CV21 3DX
Tel: 01788 542404
Open Mon & Fri 9:30 am – 5:00 pm,
Tue-Thu 9:30 am – 2:00 pm
(Appointment only)
Coventry Register Office
Cheylesmore
Manor House,
Coventry,
CV1 2ND
Tel: 024 7683 3129
Open Mon-Fri 9:30 am – 4:00 pm
(Appointment only)
Local Coroners:
Coventry: 02476 833345
Northampton: 0300 0111222
Warwick: 01926 684228
About Us
Wills and Probate
When someone passes away, managing their estate typically involves both a will and probate. A will is a detailed legal document outlining the deceased’s wishes, while probate is the process that lets someone act on those wishes and distribute the contents of the will in a way that’s legally conform. An ‘estate’ is essentially everything the person owns, such as property, money, and possessions.
Once the person has passed away, the executor named in the will may need to apply for a Grant of Probate. This gives them the official right to manage the estate according to the will and ensures any assets within it are protected, whether they are being sold or passed on to beneficiaries.
Once probate is granted, the executor can then start selling property, settling debts, and distributing the inheritance as per the will. Without this legal authority, the executor cannot take any action. If you’re dealing with wills and probate after a loved one has died, it might be helpful to seek legal advice.
Saying Goodbye: Choosing Between Cremation and Burial
When it comes to honouring a loved one’s memory, your choices matter. It’s a personal decision that lets you celebrate their unique life. One of the first decisions is whether to go for a burial or cremation, and where and when to hold the service.
Burial: Resting in Peace
For many, finding their final resting place in a churchyard or cemetery is the choice. If you have a family grave, we’ll need to see the deeds to help with arrangements. Reopening an existing grave comes with a fee. If you’re considering a new grave, costs vary across the country, as you’re purchasing the exclusive right of burial.
Cremation: A Lasting Tribute
Cremation tends to be more cost-effective than burial. You can keep the cremated remains, giving you more flexibility for a future memorial event. You have choices here too: a church service followed by a brief committal at the crematorium, a service at the crematorium, or no service at all.
Wondering what happens to the cremated remains? We’ll guide you through your options. Jaime Hailstone Funeral Care will safely hold the remains until you’re ready to collect them.
Today, many cemeteries and crematoria offer small graves exclusively for cremated remains. This choice gives you peace of mind about their final resting place.
For more information on burials and cremations please contact your local crematorium
Rugby Rainsbrook Cemetery and Crematorium,
Ashlawn Road,
Rugby
CV22 5ET
Tel: 01788 533715
Rainsbrook Website
Coventry Canley Crematorium
The Lodge,
Cannon Hill Road,
Coventry,
CV4 7DF
Tel: 02476 975520
Canley Website
Leamington Spa Mid Warwickshire Crematorium,
Oakley Woods
Bishops Tachbrook
Leamington Spa
CV33 9QP
Tel: 01926 651418
Oakley Woods Website
Rugby Greenhaven Woodland Burial Ground
Yelvertoft Rd,
Lilbourne,
Rugby,
CV23 0SZ
Tel: 01788 860604
Green Haven Website
